Returns & Refunds
What you can return
Unopened items in their original condition can be returned within [number] days of delivery.
How to start a return
Email vexorshoes@proton.me with your order number and the items you want to return. We will send you the return instructions.
Return shipping
[Who pays for return shipping.]
Refunds
Once your return arrives and is checked, we refund your original payment method within [number] business days.
What we cannot take back
- Opened sealed product, including packs and boxes
- Items returned because of pull rates
- Gift cards
Damaged or wrong item
Contact us within 48 hours of delivery with photos and we will put it right.
Cancelling an order
Orders can be cancelled until they are packed.
Before you file a chargeback
Please contact us first. Most problems are solved faster directly.